At Online French Teacher, protecting your privacy is a priority.
When you use the website https://onlinefrenchteacher.com (hereinafter the “Site”), we may collect personal data about you.
The purpose of this policy is to inform you about how we process this data in accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter the “GDPR”).
Who is the data controller?
The data controller is the company Online French Teacher, a sole proprietorship, registered with the SIRET number 832 446 215 00036 and whose registered office is located at 12 rue Jacotot – 73100 Aix-les-Bains (hereinafter referred to as “Us”).
What data do we collect?
Personal data is data that can identify an individual directly or by cross-referencing with other data.
We collect data in the following categories:
. Identification data (including your name, surname, email and postal address, telephone number) ;
. Data relating to your orders ;
. Connection data (e.g. IP address, logs) ;
. Economic and financial data (e.g. bank details, credit card details) ;
Mandatory data are indicated when you provide us with your data. They are marked with an asterisk and are necessary to provide you with our services.
On what legal grounds, for what purposes and for how long do we keep your personal data?
|Purposes||Legal grounds||Conservation periods|
|Provide our services available on our Site via your account||Fulfilment of the Terms and Conditions that you or your company have agreed with Us||Your data is kept for the duration of your account.|
If your account is inactive for 2 years, your personal data will be deleted in the absence of a response from you to our reactivation email.
In addition, your data may be archived for evidential purposes for a period of 5 years.
|Execute your order, carry out operations relating to the management of our customers concerning contracts, orders, invoices, loyalty programmes and follow-up of the contractual relationship with our customers||Performance of the contract you or your company have with Us||Personal data is kept for the duration of the contractual relationship.|
Your invoices are archived for a period of 10 years.
In addition, your data (with the exception of your bank details) is archived for evidential purposes for a period of 5 years.
Your credit card details are stored by our payment service provider Stripe. For more information: https://stripe.com/en-gb-fr/guides/general-data-protection-regulation
The data relating to the visual cryptogram or CVV2, written on your bank card, is not stored.
|Build up a file of customers and prospects||Our legitimate interest in developing and promoting our business||For customers: data is kept for the duration of the contractual relationship.|
For prospects: data is kept for a period of 3 years from your last contact, for prospecting purposes.
|Send newsletters, solicitations and promotional messages to our customers||Our legitimate interest in retaining and informing our customers of our latest news||The data is kept for 3 years after your last contact with Us|
|To send newsletters, solicitations and promotional messages to our prospects||Your consent||The data is kept for 3 years from your last contact with Us or until you withdraw your consent.|
|Respond to your requests for information and support||Our legitimate interest in responding to your requests||The data is kept for the time necessary to process your request and deleted once the request has been processed.|
|Managing requests to exercise rights||Our legitimate interest in responding to your requests and keeping track of them||If we ask you for proof of identity, we will only keep it for as long as it takes to verify your identity. Once the verification is complete, the proof is deleted.|
If you exercise your right to object to receiving marketing: we keep this information for 3 years.
Who are the recipients of your data?
Your personal data will be accessible to:
- The staff of our company
- Our subcontractors: hosting service providers, emailing service providers, CRM tools, payment service providers,
- Where applicable: public and private bodies, exclusively to meet our legal obligations.
Is your data likely to be transferred outside the European Union?
Your data are kept and stored during all the duration of the treatments on the servers of the Siteground company, located in the United States.
Within the framework of the tools that we use (see article on the recipients concerning our subcontractors), your data are likely to be the subject of transfers outside the European Union. The transfer of your data in this context is secured by means of the following tools:
. either the data is transferred to a country that has been the subject of an adequacy decision by the European Commission, in accordance with Article 45 of the GDPR: in this case, this country ensures a level of protection deemed sufficient and adequate to the provisions of the GDPR;
. or the data is transferred to a country whose level of data protection has not been recognised as adequate to the RGPD: in this case these transfers are based on appropriate safeguards indicated in article 46 of the RGPD, adapted to each provider, including but not limited to the conclusion of standard contractual clauses approved by the European Commission, the application of binding corporate rules or under an approved certification mechanism.
. or the data is transferred on the basis of one of the appropriate safeguards described in Chapter V of the GDPR.
What are your rights regarding your data?
You have the following rights with regard to your personal data:
Right to information: this is precisely the reason why we have drawn up this policy. This right is provided for in Articles 13 and 14 of the GDPR.
Right of access: you have the right to access all your personal data at any time, in accordance with Article 15 of the GDPR.
Right of rectification: you have the right to rectify your inaccurate, incomplete or outdated personal data at any time in accordance with Article 16 of the GDPR
Right to limitation: you have the right to obtain the limitation of the processing of your personal data in certain cases defined in Article 18 of the GDPR.
Right to erasure: you have the right to request that your personal data be erased, and to prohibit any future collection on the grounds set out in Article 17 of the GDPR
Right to lodge a complaint with a competent supervisory authority (in France, the CNIL), if you consider that the processing of your personal data constitutes a violation of the applicable texts. (Article 77 of the GDPR)
The right to set out instructions on the retention, erasure and disclosure of your personal data after your death.
Right to withdraw your consent at any time: for purposes based on consent, Article 7 of the GDPR states that you may withdraw your consent at any time. Such withdrawal will not affect the lawfulness of the processing carried out before the withdrawal.
Right to portability: under certain conditions specified in Article 20 of the GDPR, you have the right to receive the personal data you have provided to us in a standard machine-readable format and to request its transfer to the recipient of your choice.
Right to object: Under Article 21 of the GDPR, you have the right to object to the processing of your personal data. Please note, however, that we may continue to process your personal data despite your objection on legitimate grounds or for the defence of legal claims.
You can exercise these rights by writing to us using the contact details below. We may ask you to provide additional information or documents to prove your identity.
Contact point for personal data
Contact email: email@example.com
Contact address: Anthony Lucas – 12 rue Jacotot – 73100 Aix-les-Bains
Effective date: 25/07/2022