Frequent Asked Questions
about French classes
If you have a question about how the online classes work, please look at the questions below first.
If you can’t find the answer, feel free to contact me.
Private French Lessons
How to book private French lessons?
How can I book a trial private lesson?
To start with, you can book a trial French lesson.
On the Book your French trial lesson page, follow the instructions to book a class.
Select the duration of the course from the drop-down list, then choose the date and time of your choice. Finalise your booking by entering your full name, email and phone number and by quickly answering the questions to get to know you. Your comments are welcome. And voilà !
Confirm and you will soon receive a confirmation email 🙂
I liked the trial lesson and I would like to book my next private lessons. What should I do?
To continue having French lessons after the trial lesson, all you need to do is buy a credit of lessons.
You can buy a bundle of 10 or 20 hours, allowing you to pay less for your lessons. This also saves you from having to make a new payment each time you book. All you have to do is manage all your bookings from your account (all the information will be in the email you receive at that moment).
If you want to continue after the trial lesson, go to the Buy French classes page.
Where can I book my private French lessons?
All bookings are to be made on the onlinefrenchteacher.com website. You can book your trial lesson on the Book your French trial lesson page and book subsequent lessons from your student account, on the My bookings page.
How to reschedule or cancel a private French lesson?
How can I reschedule or cancel a private lesson?
After each booking, you receive a confirmation email. In this email you will find a link to your account, where you will be able to reschedule or cancel your appointment up to 24 hours before the starting time of the course.
I cannot attend my private lesson which starts in less than 24 hours from now. What should I do?
Please let me know via Whatsapp that you will not be able to attend our private lesson.
If a private lesson is not cancelled at least 24 hours before the start of the class, it will be considered as completed. In this case the class will not be refunded.
I don’t have time to take all the private lessons before the expiry date of my bundle. Can I give them to someone else?
I am sorry, but it is not possible.
How to purchase my private French lessons?
Where can I buy private lessons?
With the exception of the trial class, all lessons can be purchased on the Buy French classes page.
What are the payment methods?
Payments are made exclusively on the onlinefrenchteacher.com website using the Stripe platform, which authorises payments made with Visa, MasterCard, American Express, China UnionPay and Japan Credit Bureau (JCB).
Group French Classes
How to book a spot in group French classes?
Can I book a trial group French class?
No, sorry, it is not possible for group lessons.
Where can I book my spot in group classes?
You will find the calendar with all the upcoming group classes on the page Group French Classes. You can book your spots directly by clicking on the class you want to attend.
How to cancel my spot in a group French class?
How can I cancel a group class?
After each booking, you receive a confirmation email. In this email you will find a link to your account, where you will be able to cancel your participation in the class up to 48 hours before the starting time of the course.
I cannot attend my group class which starts in less than 48 hours from now. What should I do?
Please let me know via Whatsapp that you will not be able to attend the group class.
If a group class is not cancelled at least 48 hours before the start of the class, it will be considered as completed. In this case the class will not be refunded.
How to purchase my group French classes?
Where can I buy the group classes?
You will find the calendar with all the upcoming group classes on the page Group French Classes. You can pay your spots at the last step of the booking form.
What are the payment methods?
Payments are made exclusively on the onlinefrenchteacher.com website using the Stripe platform, which authorises payments made with Visa, MasterCard, American Express, China UnionPay and Japan Credit Bureau (JCB).